FAQ Customer

To watch our shows, nothing easier: you only need an Internet browser (Chrome, Firefox, Internet Explorer...) with the "Flash" player instaled. You can download the last version of the Flash player here

A private show: is just heaven!
You have chosen to be alone with one of our models. She'll do whatever you want... Not one or two things, but everything... If you need affection, you will get affection. If you want to see sucking, dildoing or even more kinky things, this you'll have it too... The private session is the core of what we can offer you...

A semi-private show: watch out your eyes!
We offer this possibility for special shows, whether with couples, porn stars, theme shows, etc. You get the advantages of a private show, but you are many more, it's the model who decides it. You're no longer alone, but the quality of the show will make you quickly forget it... ;-)

You can give coins to some models if you want. The donation of coins is a gift that you give to the model, it doesn’t oblige the model to offer anything in return. It's a way to catch her attention and show her your appreciation.

Yes, it's possible! You just have to decide with the model the gift that would make you happy, and its price (at least 2,000 coins per gift), knowing that the object must fit into an A4 envelope. Then, once the coins given, send your details to customer service. Once the model sends us your gift, we will send it to you as soon as possible. Remember: the exchange of personal information is strictly prohibited, shipments must always go through our customer service.

Unfortunately, it's not possible. However, you can spoil a model by giving him coins in tips!

If you have a webcam, you can have cam-to-cam sessions with the models. Make sure that you enable the Flash player on your webcam. This option is available for private and semi-private shows only.

This is a bug related to Flash Player. If you are unable to click on the button "close" of the popup to activate your webcam, repeatedly press the "tab" key. Once the "close" button circled in yellow, press the "enter" key. If you fear of being blocked while in private, you can activate your webcam from a public room. To do this, click with the right button of your mouse on the show in public, and then click on "settings". A Flash popup opens with the default "Privacy" tab and this message: "allow media.eurolive.com to access your camera and microphone". Click on "allow" and "save", then "close".

Some models have a mike. It is displayed as an icon. This means that you can hear the model. The models cannot hear you. This option is available for private and semi-private shows only.

Every promo code observes certain validity terms. To find out if your promo code is valid, you have to add it on the page where you purchase the pack before you validate your transaction. If your code is valid, the number of supplementary coins is specified.

To be notified when a model goes online, please add her to your favorites (on her profile page or room). Then you will be able to configure your alerts on this page and be notified in real time with the Notifier.

The cost of a private session is variable and is determined by the model when he/she opens the chat room. It depends on the type of show offered by the model. To know the price of a room you can look at the number of coins that appears in front of it. Every spent minute is due.

The spy mode allows you to "spy" on a private session. You cannot chat or ask the model to do something special for you, you only spy on her, but of course you see everything, absolutely everything... ;) The "spy" mode tariff is set by the model at the opening of the room. To know it, look at the indication of the number of coins that appears in front of it.

Nothing easier: to add coins to your account, please visit this page by clicking here, and choose the package that suits you! The coins are valid for 3 months after your last purchase.

The courtesy, the respect for the models, the good atmosphere among members are essential to maintain the quality that we wish for our video-conferences, but also to the enjoyment of visiting us in order to relax. Any violation of this behaviour rule may be sanctioned with the banishment from a room.

No, you must have a unique account per person.

Les modèles peuvent désigner des modérateurs pour leur salon. Ceux-ci sont chargés de maintenir la bonne ambiance et le respect dans la room du modèle qui les a choisis.

En cas de manque de respect ou d'abus de la part d'un client, il peut l'éjecter de la room, le rendre muet et/ou l'ajouter à la blacklist du modèle.

Pour pouvoir être nommé modérateur par vos modèles préférés, vous devez être client Super Premium.

Pour plus d'informations, lisez la charte modérateurs.

If you decide to close your account you can request a refund of your remaining coins to the support. The refund is limited to the remaining coins from the last purchased pack. Please see the General Terms of Use.

Yes, we have chosen to entrust the management of bank transactions to known and recognized partners.
LiveDebit and Epoch guarantee you totally secure and anonymous payments.

If you have any further questions, do not hesitate to send us an e-mail at : support@mykocam.com .
We deal with your requests within maximum 48H (working days).